Dealerships overlook their best trade-in opportunities in the service lane. Learn how to turn service customers into used inventory, sales, and long-term loyalty.
The service drive has always been one of the busiest and most important areas inside a dealership. It’s where vehicles come in for maintenance, where customer interactions take shape, and…
Data Beyond the Repair Order Every day, the service drive generates a steady stream of information. Repair histories, mileage readings, warranty timelines, ownership patterns — all of it flows into…
Expanding the Value of the Service Drive The service drive has always been a reliable entry point for vehicle acquisition. Customers arrive for maintenance, and dealerships identify trade-in opportunities. This…
Learn how to pick the right AI partner for your dealership. Discover best practices for integration, customer experience, and long-term success with Cognitgo’s ROboT solution.
Explore how dealerships can overcome common automation challenges—from system silos to digital retailing—and build a roadmap for efficiency and growth.
Alex drives into the dealership’s service lane, planning nothing more than an oil change and tire rotation. A new car purchase isn’t on the horizon—at least, not yet. But what…
For automotive dealerships, operational efficiency and customer satisfaction have always been central to long-term success. As technology continues to evolve, artificial intelligence (AI) is proving to be a practical and…
Customer experience (CX) has steadily become a key area of focus for dealerships looking to build stronger relationships and improve long-term outcomes. Whether it’s the process of choosing a vehicle…
Consistency is central to how successful dealerships operate. Sales cycles may shift. Service volume may rise and fall. But when outreach, follow-up, and opportunity capture remain steady, dealerships create a strong…
AI agents are quietly transforming dealership operations—speeding workflows, engaging customers in service lanes, and supporting teams without disruption.
Learn how to implement a successful service drive acquisition strategy using AI tools, SOPs, staff training, and performance tracking to boost dealership growth.
In Part 1, we established that your service drive is an untapped goldmine for vehicle acquisitions. We talked about understanding the service customer and the art of traditional engagement. Now,…
Discover how your service drive can be a consistent, cost-effective source of used vehicle inventory and trade-ins. The first of a 4-part dealership series.
With rising tariffs and shifting supply chains, dealerships face new challenges. Learn how to adapt inventory, pricing, service, and customer engagement strategies to stay resilient and competitive.
Service customers offer more than maintenance revenue—they’re prime trade-in leads. Learn how to turn service visits into sales opportunities with ROboT’s timely, data-driven engagement.
AI is making a real difference in how dealerships work today — from smarter lead engagement to smoother operations across the board. But as exciting as it sounds, bringing in…
Most dealerships focus a lot of energy on getting customers through the door — and rightly so.But the real growth often happens after the sale. That’s where loyalty kicks in:…
Summer is one of the busiest seasons for car buyers. Families planning road trips, recent graduates looking for their first vehicles, and customers wanting to trade in for a more…
AI can supercharge your sales process—but it must feel personal, not robotic. Learn how dealerships can use AI to build trust, personalize engagement, and support human-led selling.
Automation can transform dealership operations—but only if challenges like system integration, employee adaptation, and maintaining customer connection are addressed smartly. Learn how to overcome them.
Manual follow-ups can’t keep up with today’s customers. Learn how dealerships are using AI to automate, personalize, and convert leads faster—without missing a beat.
In today’s digital-driven world, dealerships rely on sophisticated software to manage everything from sales and financing to inventory and customer relationships. This technology has enabled incredible efficiency, but it has…
The global automotive industry is on the brink of a transformative year. Shifting economic policies, evolving electrification strategies, and new business models are shaping the trajectory of 2025. While technology…
AI is revolutionizing fixed operations, enhancing efficiency, increasing revenue, and improving customer experiences. Learn how predictive insights, automation, and AI-driven personalization drive dealership success.
Spring isn’t just about blooming flowers and warmer weather—it’s also prime time for a fresh start. And while most people think of spring cleaning for their homes, your car deserves…
For many car owners, the decision to sell or trade in a vehicle is often delayed by uncertainty—How much is my car worth? When is the best time to sell?…
Your next car sale isn’t from a cold lead—it’s in your service lane. Learn how AI-powered automation turns service customers into high-converting new car buyers.
A smooth trade-in process builds customer trust and increases sales. Learn how dealerships can simplify appraisals, offer competitive pricing, and turn trade-ins into upgrade opportunities.
Seasonal changes bring unique challenges for vehicle owners, making maintenance a crucial service opportunity for dealerships. From winter-proofing to summer AC tune-ups, timely service campaigns not only ensure vehicle longevity…
The service drive is more than just a place for routine maintenance; it is a critical touchpoint in the customer journey. For automobile dealerships, it’s an opportunity to strengthen customer…
The automotive industry is undergoing a paradigm shift, and Artificial Intelligence (AI) is at the center of this transformation. Dealerships worldwide are increasing their investments in AI, not just as…
How AI is Supporting Dealership Employees At the heart of every dealership, it’s the people who make the difference. They connect with customers, answer questions, and guide decisions with empathy…
The Changing Face of AI in Dealerships Artificial Intelligence (AI) has long been a transformative presence in the automotive industry. For years, dealerships have leveraged AI for tasks like customer…
Explore a wish list for growth and innovation this Christmas. From automation to sustainability, set bold goals to make 2025 your most impactful year yet.
Discover strategies to clear last year's inventory, boost sales, and maximize revenue during the year-end rush. Learn how dealerships can leverage customer motivations and promotions effectively.
Explore the key lessons of 2024 for automobile dealerships, from supply chain adaptation to digital transformation, and uncover emerging trends shaping the industry's future.
Explore the rapid evolution of AI, its impact across industries, and what the future holds—from autonomous vehicles to ethical AI and adaptive intelligence.
Discover how auto dealerships can overcome rising costs and market pressures with strategies focused on efficiency, customer experience, and sustainability.
The auto industry is evolving, and a significant shift in buying behaviour is emerging as Gen Z and Millennials become key consumers. Understanding what drives their decisions can unlock new…
For car dealerships, the service department is a significant revenue driver. However, many dealerships miss out on potential upsell opportunities due to a lack of personalized customer insights. This is…
In the automobile dealership industry, the service drive is more than just a checkpoint for car maintenance; it’s a pivotal moment in shaping customer loyalty and satisfaction. Improving the service…
As we assess the state of the U.S. auto industry in 2024, the sector not only reflects a remarkable recovery from the low inventory and high prices of 2022 but…
Imagine walking into a car dealership and being greeted by an AI salesperson instead of a human. This might sound like science fiction, but it’s quickly becoming reality. The integration…
Fast forward to a future where car travel isn’t just about getting from point A to point B. Imagine in-car companions not as fancy GPS units, but as witty travel…
In the ever-evolving landscape of automotive retail, Artificial Intelligence (AI) has made significant strides in recent years. As dealerships across the nation have gradually adopted various AI technologies, a new…
As AI technology reshapes the sales landscape, a critical challenge is evident: building genuine trust in automated interactions. While AI tools offer remarkable efficiency and precision, the true measure of…
This is the third and final installment in our blog series exploring the profound impact of technological revolutions on the automotive industry. After delving into the mechanization and mass production…
As we continue our journey through the history of technology and its impact on the automotive industry, we turn our attention to the Second Industrial Revolution – a pivotal era…
Throughout history, there have been some really amazing transformations that occurred in the automotive industry due to breakthrough technology. This blog series is divided into three chapters where we discuss…
In the automotive industry, Parts and Service departments have long been the cornerstone of profitability. While these departments excel in generating revenue, an even greater opportunity lies in intelligently facilitating…
As the year 2024 unfolds, the automotive industry has undergone a remarkable change, propelled by the rapid integration of artificial intelligence (AI) technologies within dealership operations. What was once a…
Maintaining a loyal customer base not only ensures steady revenue streams but also acts as a powerful marketing tool through positive word-of-mouth and referrals. This is why fostering customer loyalty…
Lead scoring has become a crucial technique for prioritizing sales efforts and maximizing revenue potential. Traditionally, lead scoring has been a manual process, relying on sales representatives to assess and…
In the fast-paced world of automotive technology, vehicle maintenance is a crucial aspect that impacts safety, reliability, and customer satisfaction. However, traditional preventive maintenance approaches often fall short in addressing…
The used car market in the US is a thriving and highly competitive arena. Customers have a vast array of choices, from private sellers to online marketplaces and traditional dealerships.…
Spring whispers promises of warmer days, blooming landscapes, and adventures waiting just beyond the horizon. This season is prime time for families to pack the car and create lasting memories…
Let’s be honest, our interactions with technology can sometimes feel a bit… predictable. We issue commands to voice assistants, navigate websites designed for clarity, and occasionally find ourselves locked in…
Remember car shopping before the digital age? Imagine rows and rows of cars, parked like a game of automotive hide-and-seek. Salespeople were walking encyclopedias, trying to recall which car was…
An effective vehicle acquisition strategy is vital for any auto dealership’s success. The vehicles you acquire for inventory directly impact sales volume, revenue growth, and overall profitability. There are several…
In the dynamic landscape of automotive dealerships, staying ahead in the competitive market is paramount. The emergence of digital transformation has opened new avenues for growth and efficiency, with Artificial…
The Evolving Landscape of Service-to-Sales The journey from servicing vehicles to identifying new sales opportunities has traditionally been viewed through separate lenses. However, the landscape is shifting, not with a…
The automotive retail industry is on the cusp of a monumental shift driven by artificial intelligence. As AI capabilities advance exponentially, everything from the car buying journey to inventory management…
Artificial intelligence has been making gradual inroads into the automobile dealership landscape for years. Chatbots handle basic customer queries while algorithms crunch inventory data to optimize supply planning. However, these…
The automotive industry has proven itself over decades to be highly influenced by global events and economic conditions. Major developments on the world stage have historically caused immense fluctuations in…
The automotive industry, a dynamic and ever-evolving sector, is experiencing transformative shifts. Driven by supply chain disruptions, the exponential growth of electric vehicles (EVs), economic uncertainties, and evolving consumer behaviors,…
With the auto retail landscape growing increasingly competitive, customer experience (CX) has become crucial for dealership success and sustainability. Between endless make, model and dealership choices, today’s consumers expect seamless,…
The electric vehicle (EV) market in 2023 serves as a clear indicator of rapid technological advancement and shifting consumer priorities. This year, the EV sector has not only grown but…
For car dealerships, Black Friday (BF) and Cyber Monday (CM) sales events mark the kickoff of the vital year-end sales push. As consumer appetite for BF/CM deals has grown over…
The holiday season is a pivotal time for the auto industry, marked by a significant increase in consumer spending. Discover how enhancing customer experience can shift your sales into high…
Digital transformation is a business model shift, and to achieve maximum ROI from any digital tool teams must know how to use the technologies at the outset, and as they…
Stepping into the future with Metaverse! AI is the key in crafting realistic, immersive experiences in our virtual world. At MMAI, we're harnessing this potential to revolutionize Blockchain Technology and…
Every lead counts, and each unattended lead can be a missed sale. But not on our watch! At Cognitgo, our in-house Business Development Center (BDC) team is dedicated to squeezing…
Automobile Dealership's are no longer just a center for car service and repairs but a pivotal touchpoint for enhancing customer relationships and driving sales growth. Unleash the power of your…
In the fast-paced world of automotive sales, understanding the customer’s journey from the spark of interest to the point of purchase is key for any business looking to stay ahead.…
The holiday season has always had a bit of magic for businesses, especially car dealerships. Twinkling lights, festive decorations, and the thrill of a new car purchase, there’s an undeniable…
In 2023, the automotive market showcased a notable duel between new and used car sales, significantly driven by various factors including economic conditions, technological advancements, and consumer preferences. The trends…
In the dynamic realm of the automotive industry, 2023 marks another year where electric vehicles (EVs) accelerate past conventional benchmarks, redefining how we perceive mobility. With global shifts in policy,…
The auto industry is a dynamic sector, and with the dawn of 2023, it’s clear that technology is at its heart, driving significant change. As auto dealers, staying updated with…
For automobile dealers, each handshake with a new customer is not merely a transaction; it’s a symbol of a relationship forged, a trust cultivated, and a journey commenced. However, this…
In a time where technological advancements are becoming the norm, the future of auto dealerships is poised for exciting possibilities, much like a car revving up at the starting line.…
Customer retention is more critical than ever in today’s competitive automobile dealership landscape. While acquiring new customers is essential, retaining existing ones is often more cost-effective and can significantly impact…
In today’s fast-paced digital world, businesses are constantly seeking ways to gain a competitive edge. For the automobile industry, insights are the new gold. Business insights, particularly in the auto…
As we stand at the crossroads of technological advancements, the integration of Artificial Intelligence (AI) into autonomous vehicles is reshaping the way we perceive and interact with automobiles. This article delves…
Understanding the buying patterns of consumers in the automotive industry can be a complex task. However, for many years, seasonal trends in car buying have been a reliable guide for…
In the hospitality industry, a large portion of revenue goes into purchasing products or services. And before you know it, invoices pile up, and it becomes a challenge manually processing…
The hospitality industry faces a severe staffing challenge as it recovers from the pandemic imposed slowdown. According to U.S. Census survey data from early April, 37% of small hospitality businesses have…
Everyone’s going gaga over AI-powered tools right now, and for a good reason too. Apart from the all-too-common benefits of time and cost savings in executing routine tasks, AI-powered tools…
Auto dealerships are always looking for ways to build their inventory of pre-owned cars and turn a profit. One cost-effective way to do this is by sourcing pre-owned cars from…
As a hospitality accounting leader, staying on top of financial KPIs is probably high on your priority list. Keeping track of costs related to all parts of the business while…
The automotive industry experienced a surge in demand for certified pre-owned (CPO) vehicles in February 2023, marking an all-time high in CPO sales. This trend is a positive sign for…
Artificial intelligence (AI) has revolutionized the automotive industry, which has led to improving various aspects of the car buying experience. This blog will explore how AI enhances the car buying…
Dealership sales teams are very busy and manage multiple functions. They must ensure they are providing a superior customer experience, while also executing sales campaigns, updating inventory, and managing leads. All of…
With the inventory shortage coming to an end, customers are ready to explore the market for their next car. An effective lead follow-up could make all the difference in clinching…
Equity mining tools and Cognitgo’s RObot both identify potential trade-in and buyback opportunities for automotive dealerships. However, the RObot has several key advantages over traditional equity mining tools. In this…
In recent years, the cost of buying a new vehicle has skyrocketed. Between 2012 and 2018, the average price of a new car went up by more than 20 percent!…
The automotive retail industry is constantly evolving and it’s important for dealerships to stay up to date on the latest trends in order to stay competitive. In this blog, we…
The rise of e-commerce has created an entirely new playing field in the automobile industry. As more dealerships move toward offering online portals, it is becoming increasingly important to create…
An automobile dealership is far more than just a place to buy cars. It’s an experience for customers—one that shapes their opinion about the dealership and the brand they’ve chosen.…
It is no secret that customer acquisition is essential for any successful business. However, one of the most undervalued marketing strategies used today is customer retention. In the automobile industry,…
Automobiles are a high-value purchase. One that is executed after considerable research, thought, deliberation, and consultation with the family. If it’s the buyer’s first car, it is undoubtedly an emotional…
Thanksgiving is here and the festivities make us wish Christmas would come sooner. It is that time of the year when you look forward to being with your family and…
Technology is changing the automotive industry. Customers now have more buying power than ever before and are using technology to make informed decisions. As a result, auto dealerships are leaning…
The holiday season is upon us and it’s time to start implementing your strategy for winning over more customers.-. Inventory trends are starting to take a positive turn, which is…
In recent years, there has been a shift in the automotive industry towards more personalized and targeted marketing efforts. This has been made possible by technological advances, particularly in intelligent…
Follow-up calls/emails are one of the critical weapons in a salesperson’s arsenal. A well-crafted follow-up message can help you win clients without much coercion. Most sales occur because great salespeople…
The automotive industry is always changing and evolving. To stay ahead of the curve, it is important to stay up to date on the latest sales trends. Here are two…
Auto manufacturers are competing to bring the car of tomorrow into our driveways. But it is not just about what you drive – a significant transformation is happening in how…
What is True Vehicle Value, and Why Does it Matter? The current problem of inventory shortage among auto dealerships can be solved by capitalizing on purchasing in-demand vehicles from customers…
“If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.” – Jeff Bezos. This must be the most…
For the last few quarters, strong demand and limited inventory have been the norm in the automobile industry. While no one can predict the market, and sales can sometimes appear…
Engaging with customers who are already in your service drive is an easy and cost-effective way to build a trustworthy relationship, drive sales and build inventory. With the automobile industry…
